Refund policy
Modesso
Return & Refund Policy
- ✓ 30-Day Return Window
- ✓ $9.99 Flat Rate Return Shipping
- ✓ $0 Restocking Fee
- ✓ Simple Email-Based Returns
1. Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. How to Start a Return
Contact us at zekitrikollc@gmail.com. If your return is accepted, we’ll send you a return shipping label (flat rate of $9.99) and instructions. Items sent back without a prior request will not be accepted.
Return Address:
Downers Grove, IL 60515
3. Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards. Additionally, custom products, perishable goods, and personal care items are not eligible for return.
4. Refunds
Once inspected, approved refunds are processed within 10 business days. Note that $9.99 will be deducted for the return shipping label. If more than 15 business days have passed since approval, please reach out to our team.